Revolutionizing Crypto Banking with AI-Power

Their ambition was clear - to streamline their processes, provide swift responses to customer inquiries, and accelerate onboarding without compromising the quality of service. For instance, their customer onboarding process, which took an average of 30 days, needed significant optimization. Maintaining a staff of support that was not only forward-thinking but capable of staying ahead of the curve meant investing in education and training that was beyond what already existed. 

1. Complex Onboarding: Initial customer onboarding processes were highly manual, requiring back-and-forth emails between our client and their customer, plus backend coding know-how that led to consuming as much as 30 days to fully onboard a customer, and even legal blockages that often meant hiring lawyers. This complexity frustrated both customers and our client, who could not even consider a lead closed by this stage of their progress.
2. Customer Inquiries: Many customers were unfamiliar with blockchain and crypto tokens, resulting in a constant stream of questions and concerns. Toppled further by generalized questions that often got pushed to the back burner, keeping up with these inquiries in a timely manner was a significant hindrance to customer satisfaction, and potentially jeopardized reputation and relationships with leads. 
3. Evolving Processes: As a startup in a rapidly evolving industry, our client had to continuously adapt its processes. Whether accommodating specific customer requests or staying ahead of the ever-changing tokenomic landscape, flexibility and agility were non-negotiable.   

 Our team at Bolder Brand astutely identified a pressing need for a revolutionary solution within the industry that would not only streamline onboarding, but also tackle the critical issues of responding promptly to customer inquiries and seizing every opportunity to maintain a pioneering edge in the competitive landscape.

• AI-Powered Customer Support: With the implementation of a cutting-edge AI-powered customer support chatbot, our state-of-the-art AI chat feature acted as a real-time ally for customers, addressing inquiries swiftly and accurately. This remarkable AI chatbot was meticulously programmed to possess an extensive knowledge base, capable of handling a vast spectrum of questions related to intricate subjects such as blockchain technology, crypto tokens, and formerly perplexing onboarding process. Providing instant responses that ensured customers received timely and pinpoint-accurate information.       
• Accelerated Onboarding: What was once a daunting 30-day ordeal was condensed into a visually friendly 30-minute checklist. Central to this remarkable adjustment was introducing an interactive AI guide that seamlessly integrated into the onboarding journey. This interactive AI guide acted as an agile mentor, accompanying customers through every step of the onboarding process. By doing so, it not only dramatically accelerated the onboarding timeline but also ensured that users were exceptionally well-informed at every crucial stage. This newfound efficiency didn't just save time; it empowered our users with a deeper understanding, setting the stage for productive and confident use of our platform.
• Automated Backend: In our relentless pursuit of operational efficiency, we embarked on automating a staggering 94% of our backend processes. This extensive overhaul was complemented by the infusion of advanced AI functionality into our website's chat feature, rendering it an indispensable automation hub. It deftly generated the necessary coding, communicated seamlessly with our customers, swiftly responded to inquiries with the precision of seasoned expertise (provided by the founders), and efficiently managed and tracked support tickets. The results reduced the need for manual human intervention, allowing our team to refocus their efforts on crafting comprehensive training modules for developers. 
• Advancing Educational Opportunities: To bolster the knowledge and expertise of the team, we introduced training modules, meticulously developed by our founders to guide expanding awareness of the crypto industry and laws governing its forward movement. These modules represent a comprehensive treasure trove of insights, expertise, and industry-specific wisdom, distilled into engaging and easily digestible segments. The team members gained access to invaluable resources at their convenience, enabling them to expand their skill sets, stay updated with industry trends, and cultivate a deeper understanding of the company’s mission and values. This initiative not only fostered continuous learning but also empowered the team to perform at their best. 

The implementation of our solutions brought about catapulting results, profoundly impacting our client’s acceleration in the market:

1. Swift Onboarding: The onboarding process was reduced from 30 days to just 30 minutes. Not only did it vastly enhance the customer experience, but it also streamlined the entire operational pipeline, turning leads into sales quickly.  
2. Mastered Customer Support: The introduction of an AI-powered chatbot redefined customer support for our client. It responded to customer inquiries in mere seconds, ensuring that no query went unanswered or delayed, and it never failed to have an answer. This efficiency not only elevated the quality of customer service but also lightened the workload on support teams. With the chatbot's rapid response rate, customers could seek assistance at any hour, further cementing the company's reputation for exceptional service.
3. Cost Savings: The adoption of our automated backend solutions brought about remarkable opportunities in terms of cost savings. The reduced reliance on customer support representatives and developers led to a $100k reduction in operational expenses. The startup was now operating leaner and more efficiently, diverting those cost savings towards innovation and growth initiatives.
4. Enhanced Scalability: The crypto banking company found itself equipped with a scalable solution that possessed the agility to adapt seamlessly to evolving customer needs and industry changes. The flexibility of their newly optimized infrastructure meant they could readily incorporate new features, integrate with emerging technologies, and effortlessly expand their service offerings to meet the ever-changing demands of the crypto landscape.

These tangible results are not merely statistics but rather the very foundation upon which our client's acceleration in the crypto banking sector is built. This partnership demonstrated how innovative solutions, such as AI-powered chat features and automated backend processes, could not only streamline operations but also elevate customer and employee experiences. By addressing pain points and fostering efficiency, the startup was well-positioned to excel in the world of crypto banking.